Refund & Cancellation Policy

Due to the nature of creative and strategic work, once a project has been initiated and resources allocated, refunds are generally not applicable. If a cancellation is requested before work begins, we may issue a partial refund at our discretion, less any costs already incurred.

Retainer clients may cancel with 30 days written notice. No refund is issued for the current billing period. Services will continue until the end of the notice period. Any campaign assets, logins, or materials belonging to the client will be returned upon request.

For fixed-scope projects, payment milestones are defined upfront. Completed milestones are non-refundable. If we fail to deliver as agreed, we will make reasonable efforts to remedy the issue before any refund is considered.

In rare cases where a service is materially not delivered as described and we are unable to remedy it, we will evaluate refund eligibility individually. To initiate a claim, email us within 7 days of the issue with relevant documentation.

Email all refund or cancellation requests to billing@hsathrive.com with your invoice number, service description, and reason. We will review and respond within 5–7 business days.

HSA Thrive reserves the right to update this policy at any time. The latest version will always be available on this page.