At HSA Thrive, we aim to ensure customer satisfaction for all our web, digital, and SaaS services. This Refund Policy outlines our approach to cancellations and refunds.
Due to the nature of our work, once a project has been initiated and resources have been allocated, refunds are not applicable. However, if a cancellation request is made before work begins, we may issue a partial refund at our discretion.
All SaaS subscriptions are billed on a recurring basis (monthly or yearly). Customers can cancel subscriptions anytime from their dashboard or by contacting support. Cancellations take effect at the end of the current billing cycle — no partial refunds are issued for unused periods.
In rare cases where the service is not delivered as described, we will evaluate refund eligibility on a case-by-case basis. To initiate a claim, email us within 7 days of purchase with relevant details and proof of issue.
Please email all refund or cancellation requests to billing@hsathrive.com. We will review and respond within 5–7 business days.
HSA Thrive reserves the right to modify this Refund Policy at any time. Updates will be posted on this page.
Last Updated: November 2025